We want you to be satisfied with your purchase. If you experience any issues with your order, please contact us first at:

goecomm@outlook.com

We will work directly with our supplier, to resolve your issue as quickly as possible.

When Returns Are Accepted

Returns in the following cases:

• Damaged or defective products upon arrival:

  Please provide photo or video evidence within

  5 days

  of receiving your order. We will arrange for a full or partial refund or replacement.

• Incorrect product received:

  If you receive the wrong item (wrong color or product), we will coordinate to send the correct product or issue a refund.

• Lost or undelivered packages:

  If your package does not arrive within the maximum delivery time plus 10 days and tracking confirms the delay, we will arrange a refund.

• Request withing the 2 weeks period of time:

  Unhappy about the product? request a return .

When Returns Are Not Accepted

Returns are generally not accepted in these cases:

• Incorrect shipping address provided by the customer

• Product has been used or damaged after receipt

• No evidence of the issue is provided

• Return request is made after the allowed time frame (14 days after receipt of order)

Return Process

• Returns are sent back to the given adress upon return request.

• Return shipping costs are generally the customer’s responsibility unless the return is due to an error on our part.

• You must contact us first to get approval and return instructions before sending anything back.

If you have any questions about returns or refunds, please don’t hesitate to contact us. We’re here to help!